Question 1

How do I book a ride?

Accepted Answer

You can book online through our website 24/7, or call us at (888) 420-0177. Online bookings receive instant confirmation via email.

Question 2

What is your cancellation policy?

Accepted Answer

Cancellations made 24 hours or more before pickup receive a full refund. Cancellations within 24 hours may be subject to a cancellation fee. Same-day cancellations are charged in full.

Question 3

Do you track my flight for airport pickups?

Accepted Answer

Yes, we monitor all flights in real-time. If your flight is delayed, we automatically adjust your pickup time at no extra charge.

Question 4

How much wait time is included for airport pickups?

Accepted Answer

We include 60 minutes of complimentary wait time for domestic flights and 90 minutes for international flights, starting from the actual landing time.

Question 5

What areas do you serve?

Accepted Answer

We serve all of San Diego County including Downtown, La Jolla, Coronado, Del Mar, Rancho Santa Fe, Carlsbad, and Encinitas. We also provide long-distance service to Los Angeles, Orange County, Temecula, and Palm Springs.

Question 6

Do your rates include tolls and gratuity?

Accepted Answer

Our rates include all tolls and applicable fees. Gratuity is not included and is at your discretion based on the quality of service.

Question 7

Can I request a specific vehicle?

Accepted Answer

Yes, you can select your preferred vehicle type when booking. We offer Mercedes sedans, Cadillac Escalade SUVs, and Mercedes Sprinter vans.

Question 8

Do you provide child car seats?

Accepted Answer

Yes, we can provide child car seats upon request at no additional charge. Please specify the child's age and weight when booking.

Frequently Asked Questions

Still Have Questions?

Ready to Book?